ALTERNATIVE DISPUTE RESOLUTION AND MEDIATION

Conflict in the workplace occurs from time to time and can have a serious impact on operations leading to a reduction in productivity, absences from work and a general level of unhappiness.  The University provides staff with guidelines on conduct in the workplace.  The guidelines also contain information on creating a supportive work environment and managing complaints and grievances.

The University has established a pool of trained mediators to provide a mediation service for any University based conflicts and grievances.  These mediators have completed a 6-day Mediator training programme equivalent to those offered by LEADR, IAMA, Centrecare and Relationships Australia.

The mediation service provided is based on the co-mediation model, as used by the Citizen's Advice Bureau. Two mediators facilitate the mediation process enabling gender balance to occur and the mediators to maintain neutrality.

What is Mediation?

Accessing the University's Mediation Service