ALTERNATIVE DISPUTE RESOLUTION AND MEDIATION
Conflict in the workplace occurs from time to time and can have a serious impact on operations leading to a reduction in productivity, absences from work and a general level of unhappiness. The University provides staff with guidelines on conduct in the workplace. The guidelines also contain information on creating a supportive work environment and managing complaints and grievances. |
The University has established a pool of trained mediators to provide a mediation service for any University based conflicts and grievances. These mediators have completed a 6-day Mediator training programme equivalent to those offered by LEADR, IAMA, Centrecare and Relationships Australia. The mediation service provided is based on the co-mediation model, as used by the Citizen's Advice Bureau. Two mediators facilitate the mediation process enabling gender balance to occur and the mediators to maintain neutrality. |