Complaints and Grievance Procedures Review Survey

Please tick the box that best describes you at the time of the grievance:

Do you consider yourself to be from an ethnic or cultural minority?

Are you an Aboriginal or Torres Strait Islander?

What is your gender?

If you were a staff member at the time of your grievance, please indicate the type of appointment (Tick all relevant boxes)

Prior to my involvement in a grievance or complaint I was aware that the University had grievance and complaint policies and procedures

If you answered yes in the previous question, please indicate how you were made aware of the University's policies and procedures? (Tick all relevant boxes)

When did the incident/incidents which were the subject of your grievance/complaint occur?

200420032002200120001999199819971996199519941993199219911990

In what year did you first make a formal grievance/complaint about the incident?

200420032002200120001999199819971996199519941993199219911990

Had you tried to resolve your grievance and/or complaint prior to using the University's formal policies and procedures?

If yes, please describe how you tried to resolve the grievance informally

Did your grievance or complaint relate to a

Please indicate the nature of the complaint or grievance (Tick all relevant boxes)

Whom did you first formally contact about your grievance or complaint?

Did you seek assistance from anyone outside the University?

If yes, please tick all the relevant boxes:

Please identify to the best of your understanding the policy/s or procedure/s relevant to your grievance or complaint

In lodging your complaint, did you feel that it would:

Be dealt with professionally?

Cause problems?

Was your grievance or complaint resolved?

How long did the grievance resolution process take?

The following statements ask you about your perceptions about the steps taken to resolve your complaint or grievance.

It was easy to identify the correct/most appropriate process to address my grievance/complaint

Once I identified the appropriate process, the steps were easy to follow

I felt supported by the University when I lodged my grievance/complaint

I felt supported by the University throughout the process

My grievance/complaint was handled in a timely manner

My grievance/complaint was handled in a professional manner

I was satisfied with how the progress of my grievance/complaint was communicated to me

I felt no long term repercussions from this process

I was satisfied with the process undertaken

We are interested in any suggestions or comments you may have for improving the process. Please note, this text box is limited to approximately 1000 words. If you wish to make further suggestions please email spurdum@admin.uwa.edu.au

The Review may be interested in following up on issues raised by people who have completed this survey. If you are willing to tell us your story in a confidential setting please include your details below

Name

Email

Phone

You may wish to provide further written details in the text box below. Please note, this text box is limited to approximately 1000 words.

Alternatively if you would prefer not to give your name, but would like to provide further information, please send a written submission to: Suzanne Purdum, Executive Officer, Grievance and Complaints Procedure Review, Human Resources M350.