Human Resources

Grievance procedures

Further information

  • UWA Code of Ethics and Code of Conduct
  • Equity and Diversity grievances
  • Mediation Services


Grievance and complaints

We value the input of staff  and recognise that on occasion we will receive feedback, both negative and positive. Contact the Complaint Resolution Unit if you would like to make a complaint.

UWA has grievance and complaints procedures which cover a range of situations.

  1. Grievance and complaint procedures for staff
  2. Conduct in the workplace
  3. Agreement-based procedures
  4. Other

Grievance and complaint procedures for staff

The University is committed to providing an environment of integrity and respect for all staff and fosters the values of openness, honesty, tolerance, fairness and responsibility in social and moral, as well as academic, matters. In order to assist staff who are faced with circumstances in which they feel aggrieved, the University has a range of mechanisms available.

If you have a grievance or complaint, there may be a specific policy or process that can help you with the matter, and if not, your grievance can be raised through our complaints handling system. The grievance policy is currently being reviewed.  

Read the brief descriptors below describing each of the procedures to determine which one is most likely to help you. Use the links for more information.

Conduct in the workplace

UWA Code of Ethics and Code of Conduct
The UWA Code of Ethics and Code of Conduct is a statement of the ethical principles, values and behaviours expected of staff and students at The University of Western Australia.
Prevention and resolution of bullying on campus
This policy on Prevention and Resolution of Bullying on Campus applies to all members of the University community who believe the professional integrity of their work or study environment has been compromised by one or more persons engaging in intimidating and/or inappropriate behaviour. It identifies processes for students, staff, managers, including heads of school to follow in attempting to resolve such difficulties.
Sexual harassment
The Sexual Harassment Policy and procedures are designed to resolve complaints of sexual harassment. Sexual harassment covers a range of behaviours which constitute a verbal, visual or physical affront of a sexual nature to a person. The distinguishing characteristics of sexual harassment are that it is conduct with a sexual component which is unwelcome, unsolicited and unreciprocated.
Racial harassment
Racial harassment is any verbal, physical or written act which is based on a person's race, ethnic background, nationality, language or cultural background, and is unwanted, unacceptable and offensive to the person.
Dealing with equity enquiries and grievances
This document outlines the policy and procedures for use by Faculties and Central Administration in dealing with enquires and complaints of discrimination and harassment by both staff and students.

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Agreement-based procedures

The University of Western Australia Academic Staff Agreement 2010 ? Schedule G ? Procedures for the settlement of grievances

This provision for procedures for the settlement of grievances is designed to provide a process for academic staff to seek resolution of personal conflict and/or grievances.

The University of Western Australia Academic Staff Agreement 2010 ? Other Provisions (Clause 45) Dispute settling procedures

Dispute settling procedures provides a mechanism for academic staff to seek resolution of disputes or grievances regarding conditions of employment.

The University of Western Australia Professional and General Staff Agreement 2010 ? Disputes and Grievances (Clause 52) Grievance settlement procedures

Grievance settlement procedures are designed to provide a mechanism for general staff to seek resolution of grievances relating to conditions of employment.

The University of Western Australia ELICOS Teachers Agreement 2011 ? Other provisions (Clause 40) Dispute settling procedures

Clause 40 ? Dispute settling procedures provides a mechanism for English Second Language Teachers to seek resolution of disputes or grievances regarding conditions of employment.

Dispute settling procedures provides a mechanism for Childcare Staff to seek resolution of disputes or grievances regarding conditions of employment.

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Resolving safety issues

Under the University Occupational Safety and Health Policy employees, students and contractors are required to report all known or observed hazards, incidents and injuries. The Safety and Health Issue Resolution Process sets out the required escalation process to assist in resolving such issues.

Research ethics and research misconduct

Research and the pursuit of the truth are vital functions of this University. The broad principles that guide research have long been established, and central to these are the maintenance of high ethical standards, and validity and accuracy in the collection and reporting of data. The Guidelines on Research Ethics and Research Misconduct provide a framework for sound research practice and for the protection of individual research workers, including both staff and postgraduate research students, from possible misunderstandings.

Code of good practice for postgraduate student research and supervision

The Code of good practice for graduate research supervision is provided for Candidates enrolled in Graduate Research degrees at the University, including masters degrees by research, PhDs and professional doctorates; Candidates enrolled in masters and PhD preliminary courses; supervisors and co-supervisors of graduate Candidates; heads of School and of other academic units in which graduate Candidate research can be conducted.

Using inclusive language

The University's commitment to inclusivity should be evident in all official University publications and communications. This is a brief guide for members of the University to the use of language that avoids expressions offensive to some groups in society. The use of inclusive language assists the University to create an environment that promotes respect and values diversity.

Professional and Personal Relationships in the Workplace Policy

This policy outlines for all staff of the University community the conduct expected in the performance of duties, and in maintaining public trust and confidence in the integrity and professionalism of the services provided by the University.

Equal opportunity and affirmative action policy statement

This policy sets out the University's responsibilities with respect to the WA Equal Opportunity Act 1984 and the Commonwealth Equal Opportunity for Women in the Workplace Act 1999.

Intellectual property

Intellectual property issues within the University are addressed by our Intellectual property policy and Intellectual property regulations.

Parking or driving infringement

Details of parking or driving infringement fines, including how to pay a fine and how to appeal against an infringement notice.

If you need additional information or assistance contact Human Resources

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