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Managing Staff at The University of Western Australia: Guidelines for Academic and General Staff about Management Supervision

    
 Policies and Procedures: Table of Contents
 Part B 
 Conditions & Benefits of Employment
   38 
  Managing Staff at The University of Western Australia: Guidelines for Academic and General Staff about Management Supervision

B - 38 Managing Staff at The University of Western Australia: Guidelines for Academic and General Staff about Management Supervision

38.1 Preamble

A "Supervisor" or 'Manager' is any person in the University who has responsibility for staff. The range of titles varies widely. In general heads of academic schools and units, directors, section heads, managers and line supervisors fall into this category. The level and degree of management supervision required in any one area will depend upon a wide range of factors including the level/nature of the position, number of staff, type of work, employment status, and so on.

The role of 'manager' or 'supervisor' is multi-faceted. At various times the person occupying such a role can be a facilitator who provides coaching and mentoring. At other times the role may be one of trainer or tutor. In some situations the manager/supervisor may make direct instructions. While academic staff are generally not 'managed' or 'supervised' in the traditional understanding of that word they have a supervisor nominated in accordance with the Academic Staff Agreement 2009 and the Guide for Academic Staff on Use of an Academic Portfolio for Tenure, Promotion, Performance Review and Study Leave. General staff have their supervisors nominated on the duty statement of the position they occupy.

Management supervision requires a demonstration of leadership, offering guidance and acting as a role model for staff. At this University the collegial tradition is central to activities and this requires a leadership or management style which is inclusive and transparent.

A manager is accountable to the more senior levels of the University for the achievement of a set of delegated activities. In carrying out this role it is not necessary to specify to staff how those tasks are achieved. But it is essential to ensure they have been completed to clear standards and report on this when required.

Supervisory relationships can vary considerably but, in general, there are three levels. Direct supervision involves regular, usually daily, contact between staff member and supervisor. Supervision at a general level would be associated more with the establishment of agreed tasks and objectives with regular updates and exchange of information. Broad supervision is linked with the responsibility for the establishment of overall goals and objectives for an area with perhaps a formal reporting schedule. A head of school, for example, may have direct supervision of the office manager who, in turn, directly supervises a group of general staff. The same head of school would have general supervisory responsibilities for academic staff as defined by the Agreement. A Dean would exercise broad supervision over the heads of school in a faculty.

Supervisory relationships are not always clear cut. For example, a member of academic staff who is not a head may supervise both academic and general staff in a research team. While formal reporting relationships for general staff are usually outlined in the duty statement, there may well be complexities. There are occasions, for example, in which a member of general staff has a reporting relationship to more than one person. A member of academic staff may also have a multiplicity of 'supervisory' relationships. There is the supervisor identified for staff development review purposes. There is also the broad supervisory role of the head of school. Where there are complexities of this nature it is very important to have role clarification. In the final analysis, however, the formal supervisor or manager is the one who would carry responsibility for the conduct of any discipline proceedings.

It should be noted that issues of supervision relating to students are not covered by these guidelines except in their capacity as employees.

It is hoped these guidelines will provide general and academic staff managers and supervisors with an overview of their current responsibilities. It is a summary document meant to provide a handy reference point for the three levels of management responsibility - legislation, University policies and procedures, and good practice.

Three main areas of responsibility have been identified:

  • Working with People
  • Planning and Organisation
  • A Focus on Purpose

Each of the main areas is grouped into linked sub-categories with brief explanatory paragraphs. This list is by no means exhaustive and you may wish to add to it.

It is also important to remember that not all areas covered on the following pages will necessarily be applicable to any one supervisory role. Whether one occupies an academic or general staff position, however, there are the general responsibilities common to the management supervision role with some differences only in particular aspects of policy and procedure. Where these exist they have been clearly identified.

It is suggested that these guidelines are used in conjunction with the University's existing legislative and policy framework. While there are over one hundred pieces of legislation which affect the operating framework of the University, those most relevant are listed below.

State Legislation

Equal Opportunity Act
Industrial Relations Act
Workplace Conditions Act
Minimum Terms of Employment Act
Occupational Safety and Health Act
Worker's Compensation and Rehabilitation Act
Freedom of Information Act
Financial Administration and Audit Act

Commonwealth Legislation

Affirmative Action (Equal Opportunity for Women) Act
Disability Discrimination Act
Sex Discrimination Act
Racial Discrimination Act
Workplace Relations Act

Supervisory roles carry a responsibility for understanding and interpreting the legislative and policy framework of the University. Always try to manage issues first at a local level using professional judgement. Where there is uncertainty about the policy requirements which may be applicable in the circumstances and the most appropriate course of action, advice is available from the University's Human Resources Policy and Procedures Web pages and from staff in Human Resources. Supervisors may also seek advice from their manager.

Many of the responsibilities of the supervisory role carry a potential for conflict of interest (eg extra-mural work, supervision of relatives). For further information or advice on what constitutes conflict or interest or how these should be managed please refer to the following policies or contact Human Resources.

 

 

38.2 Working With People

Workplace success comes through the efforts of people. Working effectively with colleagues is the most important function of someone in a management supervision role.

 

Providing Leadership

Goal Setting

Through the strategic planning process provide leadership by helping to determine mutually agreed directions and goals in your work area. Support staff to ensue that their individual goals are in accordance with the strategic plan. Remember that goals are best established within a framework of consultation.

Team Building

Model effective collegial behaviour. Encourage team building activities. Ensure people understand how their efforts contribute to the University's broader goals.

Morale

Build morale in your work area by:

  • trusting people to do their work;
  • being available to discuss issues which concern people;
  • giving staff recognition for their work;
  • consulting with staff on matters that affect them;
  • being decisive when appropriate;
  • representing staff and the work area in the broader arenas of the University;
  • following through on promises and commitments; and
  • acting in a fair and consistent manner.

Role Clarification

Clarify your role in relation to others who have leadership responsibilities within the work area. For example academic heads of school need to clarify their relationship with professorial staff.

Role of the Professor

Workload Allocation

It is the role of the supervisor to ensure that workloads are allocated in a fair and equitable manner giving consideration to all staff in the work area. Role clarification may be helpful to ensure the equitable distribution of work.

 

Recruitment and Induction

Selection and Appointment

Ensure equal opportunity principles and selection and appointment procedures are adhered to when selecting staff. Vacancies must be filled on merit. Acquire a sound knowledge of selection and appointment procedures by being aware of the relevant policy guidelines and attending training programs.

Selection Policy Principles

Induction of New Staff

Introduce new staff to colleagues in their work area and provide all necessary information and appropriate guidance to enable them to successfully undertake the duties of their new positions. Advise new staff of any safety precautions and emergency procedures applicable to the work area.

 

Staff Development Activities

Support staff to identify and prioritise their development needs and plan to meet those needs through budget allocations if required. The process should give consideration to individual career aspirations, goals of the work area, direction of the University and available resources.

Encourage staff to participate in a wide range of staff development activities -"on the job", within the school, centrally and externally.

Provide "on the job" instruction, guidance and support where necessary and appropriate.

Academic Staff

Ensure academic staff participate in Staff Development Review (review for development purposes). Ensure all academic staff understand the provisions of Study Leave including, Research Leave and Conference Leave. Set priorities for allocation of such leave and any associated funding.

Encourage staff to undertake consulting work for outside agencies and the community consistent with University policy.

General Staff

Ensure general staff participate in General Staff Development Review and are aware of staff development opportunities available to them including school, central and external workshops, time off for formal study, student contribution amount payments, grants to attend external activities, and secondments and exchanges. Encourage staff participation in such activities.

 

Performance Feedback to Staff

Nurture good performance and constructively address any problem areas.

Academic Staff Assessment

Formally report on staff performance at all key career points including tenure and promotion.

General Staff Assessment

Assess and develop new staff who are on probation. Recommend appointments to be confirmed, annulled or probation extended. Formally report on performance for staff selection, increment progression and salary progression.

Formal Review (General Staff)

On at least an annual basis meet with general staff to review performance, establish objectives, identify appropriate development activities and discuss career options.

Formal Review (Academic Staff)

The University's Enterprise Agreement with academic staff requires formal performance assessment on a three yearly basis where such assessment has not occurred in the course of a review for tenure, contract renewal or promotion.

Unsatisfactory Performance

Deal with unsatisfactory staff performance in accordance with University policy and Agreement provisions.

 

Equity and Diversity

Equal Opportunity

Ensure that the principles of equity and equal opportunity are understood and adhered to. Specific requirements include matters in relation to appointment, transfer and promotion. It is unlawful to discriminate on the grounds of sex, sexuality, marital status, pregnancy, age, race, ethnic origin, physical/intellectual disability, political or religious beliefs, or family responsibilities. Promote equal opportunity.

 

Workplace Relationships

Positive Working Environment

Provide a workplace free from harassment.

Personal Welfare

Address problems that may be affecting a staff member's welfare and productivity. Recommend appropriate action including referral to Employee Assistance.

Grievance Management

Provide speedy resolution of complaints, problems, conflicts and disputes by defining the complaint, obtaining the facts and then resolving the issue. Keep the interested parties informed of progress and further developments. Deal with staff concerns and complaints in a discreet manner.

Liaison

Act as a liaison between your work area and more senior members of the University. Improve and maintain the work area's image and reputation. Promote and represent the work area within the University and with external agencies. Establish collaborative relationships with other areas within the University.

 

Workplace Safety and Health

Occupational Safety and Health

Provide information, training and supervision to ensure staff, students and visitors are safe from injury and risks to health. Maintain

  • a safe working environment;
  • safe systems of work;
  • plant and substances in a safe condition; and
  • facilities for the welfare of staff.

Consult regularly with the School Safety Officer and Workplace Occupational Safety and Health Representative.

Hazard Management

Manage hazards by identifying potential sources of injury or disease, assessing the risks of a job and using control methods to reduce or eliminate these hazards. Investigate, report on and take remedial action following accidents or injury in the workplace.

Safe Work Practices

Ensure safe, efficient and effective work practices are adhered to. Continually examine existing work practices and procedures, isolating areas in need of improvement.

Technology

Ensure that the technology in use is adequate for the work area's requirements are in good operating condition. Ensure that staff are trained in the safe and ergonomic use of all such equipment.

Accommodation

Identify accommodation needs (including adequate storage space) of staff, postgraduate students or others for whom the supervisor may be responsible. Obtain advice from the Safety and Health Office and the Office of Facilities Management. Suitable accommodation should provide safe and effective working conditions, a reasonable standard of comfort and an aesthetic environment.

Security

Ensure that appropriate measures are in place to provide for security of staff, property and information. Inform staff of security procedures. Resolve new security issues as they arise.

Emergency Procedures

Ensure that staff are made fully aware of fire safety and fire evacuation procedures and emergency policy and procedures generally.

 

Workers' Compensation and Rehabilitation

Ensure that the requirements of the Workers' Compensation and Rehabilitation Act 1981 are adhered to by:

Insurance

Ensure staff are aware of the classes of insurance covered by the University and activities for which separate insurance policies are required.

Provide information promptly to the Insurance Officer of all incidents that could result in insurance claims or litigation.

 

 

38.3 Planning and Organisation

The smooth functioning of your work area depends on your ability to effectively plan, organise and coordinate the work of people to ensure that objectives are met.

 

Be Strategic

Strategic Planning

Continually monitor the services your work area provides to the University and to the community. In consultation with colleagues develop and implement long-range plans, strategies. and budgets to meet agreed objectives.

Policy Development and Implementation

Ensure that University policies and procedures, including employment conditions, are implemented and complied with. Develop, implement and communicate local policies as required. Assist with any policy information relevant to your area of expertise.

University Structure and Function

Maintain an understanding of the organisational structure of the University and of the specific functions of the Administration and Faculties. Acquaint staff with an overview of this structure so that they can develop an appreciation of the interdependency between the University's functions. Ensure they are aware of the University's budget process.

  • University Government
  • Organisation Chart: Central Administration, Faculties and Schools
  • University Budget

Managing Change

Facilitate change by ensuring staff are kept well informed. The supervisory/manager must act in accordance with the relevant Agreement. Implement mechanisms to enable staff to have input into proposed changes. Monitor change and provide constructive feedback to facilitate adjustment to change.

 

Be Organised

Set Goals

Consult with staff to establish goals that are consistent with the goals of the University. Clarify the role of your work area and its relationships with other parts of the University.

Project Management

Take responsibility for all projects to be carried out in the work area, designing and organising work participatively to meet job and people requirements.

Delegate

Delegate work to individual staff members or committees as appropriate keeping in mind the skills of those staff.

Evaluate and Review

Monitor, evaluate and report on the work area's performance and results against previously established objectives. Prepare the work area for organisational reviews and evaluations (such as curriculum and discipline reviews) and participate in them.

 

Be Efficient

Comply with Industrial Requirements

Ensure that the conditions contained in industrial awards and agreements are complied with, eg time keeping, salary administration, leave entitlements, etc.

Leave Management

Ensure that adequate leave records are maintained where these are provided for under University policy. Manage leave liabilities within acceptable limits and facilitate clearance of leave in accordance with University policy.

Meetings and Committees

Ensure there are opportunities for regular staff meetings. Establish committees and use them effectively.

Manage Records

Maintain and manage records in line with the Freedom of Information Act and University policy and procedures.

Acting Arrangements

Ensure appropriate arrangements are made to carry out your supervisory responsibilities in your absence.

 

The Financial Resources

Management

Ensure proper financial management procedures are in place. Estimate and plan for equitable staff workloads. Refer to University policies where these are relevant.

Priorities

As part of a collegial planning process set priorities for use of travel, staff development, equipment and other funds.

Reports

Prepare regular budget and other reports, as appropriate. Make budget information available to staff.

 

 

38.4 A Focus on Purpose - Teaching and Research

The University's primary mission is to advance, transmit and sustain knowledge and understanding through the conduct of teaching, research and scholarship at the highest international standards, for the benefit of the international and national communities and the state of Western Australia.

In some way every staff member plays a role in achieving this purpose.

 

Policy

Ensure compliance with University policies on teaching, assessment and related matters. Initiate and participate in the development of policy where required.

 

Curriculum/Programmes of Study

Manage the development and review of curriculum and programmes of study including class timetables.

Teaching and Assessment

Encourage teaching excellence from all academic staff.

Within the context of overall workload, ensure that the allocation of teaching duties and teaching support activities is done in a fair and equitable manner.

Support course co-ordinators to foster good teaching through performance feedback, student evaluation of teaching and regular curriculum reviews.

Ensure that the development, implementation and administration of assessment and examination procedures for students is done efficiently and in keeping with good practice.

Students

Ensure that students' academic and associated needs (eg language support) are met.

Ensure that the administrative aspects of student management are addressed.

Research

Encourage and support research activities and postgraduate studies.

Provide staff with information about research grants and offer to assist them with applications.

Provide feedback on articles being submitted for publication or suggest appropriate alternatives when asked.

Ensure that the resources and support services expected of an academic area are available for approved research projects.

Ensure appropriate records on research and publication activities are maintained.

 

 
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